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Life doesn’t always unfold as we plan. Sometimes you can’t compete and do tactical things with your friends when you want to. We know how disappointed you feel but we also know that as a Tactical Games Action Figure you are resilient, adaptable and know NO OFF SEASON!
I can’t make it to The Tactical Games anymore, what are my options?
Tactical Games purchases are non-refundable after 5 days from the time of purchase. This does not apply to merchandise purchased through our online store. Exceptions will be made for military deployments.
We offer a few options so your registration does not go to waste (not available within 2 weeks of scheduled event):
Option 1: You can transfer your registration to a different event in the same year
Option 2: You can transfer your registration to another person
Option 3: You can donate your registration. Recipients of donated registrations have included: PD local to the event, wounded warriors, members of the military and veterans. Individual recipients are determined by the staff of The Tactical Games.
*Some restrictions apply.*
Please note that ALL event registrations are non-refundable back to the original payment method.
How to transfer to a different event:
You can easily transfer to a different event online. When you registered for the event you received a confirmation email. On that email there is an option to manage your registration. Click that link, select defer and follow the instructions. If you do not have your confirmation email and need it to be resent please email firstname.lastname@example.org with your full name and event for which you are registered.
The Tactical Games is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including [interviews, correspondence, by telephone and facsimile, by email, via our website www.yourbusinessname.com.au, from your website, from media and publications, from other publicly available sources, from cookies- delete all that aren’t applicable] and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Tactical Games will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.